This is the first aspect of Secretel’s service: every customer has his own personal Assistant every day. The relationship between Assistant and Customer is fundamental for the quality of the service. Secretel’s service is guaranteed in case of holiday, illness or other absences of the Assistant by a substitute. Twelve Months, no absence.
Secretel will answer your phone calls in a personalized, effective and fast way, according to your instructions. She will take care of your image, too. If the caller is included in your address book, you can decide a personalized answer (i.e. “Hi, Lidia, can I help you?”) otherwise, the Assistant will answer using the standard formula (i.e. “Gateway co, Anna speaking, can I Help you?”). The Assistant will take note of incoming phone calls, will schedule meeting and answer to Frequently Asked Questions (FAQ) according to your instructions.
After the office hours, an answering machine will inform callers about the office hours; your customers can leave a vocal message in vocal box. At the beginning of office hours, the Assistant will hear the message and inform the customer via text message or e-mail, according to your instructions.
At the signature of the Contract, one e-mail address will be created by your assistant according to your instructions (i.e. firstname-lastname@secretel.it). The assistant will check it once a hour and, after recording it in protocol, will forward you its copy via email or text message (according to your instructions).
If you are often out of the office, Secretel will answer to your customers in office hours in order to offer an effective and fast image. In this way, you will lose no phone calls and won’t forget any meetings. You will receive in every moment your up-to-date memo book via mail on a pad or mobile phone.
The Assistant will remind your meeting by a text message or a phone call. You will decide the advance.
You can give your address book to your Assistant and your customer’s business cards. She will, in a short time, create a unique address book by both of them. This complete address book will be printed in order to use it out of Assistant’s office Hours.
Secretel Assistant will typewrite letters and invoices, according to the contract’s level. If necessary, you can ask further serices via mail to info@secretel.it.