This is the first aspect of Secretel’s service: every customer has his own personal assistant every day. The relationship between Assistant and Customer is fundamental for the quality of the service Secretel’s service is guaranteed in case og holiday, illness or other absences of the Assistant by a substitute. Twelve Months, no absence.
Secretel will answer your phone calls in a personalized, effective and fast way, according to your instructions. She will take care of your image, too. If the caller is included in your address book, you can decide a personalized answer (i.e. “Hi, Lidia, can I help you?”) otherwise, the Assistant will answer using the standard formula (i.e. “Gateway co, Anna speaking, can I Help you?”). The Assistant will take note of incoming phone calls, will schedule meeting and answer to Frequently Asked Questions (FAQ) according to your instructions.
After the office hours, an answering machine will inform callers about the office hours; your customers can leave a vocal message in vocal box. At the beginning of office hours, the Assistant will hear the message and inform the customer via text message or e-mail, according to your instructions.
If you are often out of the office, Secretel will answer to your customers in office hours in order to offer an effective and fast image. In this way, customers will lose no phone calls and won’t forget any meetings. You will receive in every moment your up-to-date memo book via mail on a pad or mobile phone.
You can give your address book to your Assistant and your customer’s business cards. She will, in a short time, create a unique address book by both of them. This complete address book will be printed in order to use it out of Assistant’s office Hours.
If your company has a special number, Secretel will answer to these calls too, and forward every phone call to the extension required. CRM (Customer Relationship Management) The CRM is formed by every instrument useful to process the customer’s information in an automatic way. Most part of CRM is our Remote Answer Service (RAS) that has to: -manage every type of customer’s communication (e-mail, mail phone calls, text message) in a unique way - Record every communication in a protocol - develop a specific knowledge of every customer in order to… - personalize every service according to his real needs. The RAS is useful IF it is able to reduce the telephonic traffic costs and improve customer’s satisfaction. Setting up of software exchanges and expanding of hardware ones If you have e telephone exchange, we can (if technically possible) integrate it with our SW exchange. In this way you can add extensions to your office. Analogical and added extensions will talk to each other without any problem, as if they were part of a sole exchange. Voice Communications on data lines with reduction to zero of forwarding costs Secretel Over Ip Service (integrated telephonic solution Over IP) allows voice communications among distant sites paying no telephonic diversion, with a significant reduction of telephonic costs. IF A COMPANY IS LOCATED IN DIFFERENT SITES, WE CAN CONNECT THEM WITH ZERO € CONNECTIONS Secretel Over Ip Service (integrated telephonic solution Over IP) allows voice communications among distant sites paying no “external” phone call. Every evening: activity report If you want, your assistant will send you a report containing every incoming and outgoing communication (phone call,, e-mail, mail and text message). If you need special statistics, you can ask it by mail to info@secretel.it.